Testimonials
Since 2001 Iden has helped thousands of clients with their finances. We endeavor to provide the very best service and from time to time satisfied customers write to us to express their feelings. Here are excerpts from some of their letters.
"When we first started discussing buying a home we were really unsure as to what was involved. Rob from Iden met with us and put us at ease. He outlined every step in detail, from deciding on the right product to obtaining pre-approval. We were kept updated throughout the entire process and still hear from Rob on a regular basis."
Matt and Kirsty
Kings Langley
"You looked at our situation and developed a package that best suited our needs. The application and approval process was the best I have dealt with. The service was prompt, efficient and thorough."
Wayne and Susan
Mt Annan
"Iden has helped me with various loans during the last four and a half years. Their products have achieved positive results for my family and friends.They are there to help but without being pushy. I can talk to their staff if I have any problems, which is a rarity. Things work before and after the loan."
Chris
Concord
"We initially approached the “big” banks but came away feeling intimidated and confused. We then spoke to Rob at Iden, who took the time to explain a range of loan options in simple terms. We have now been clients of Iden for over 5 years. In that time we have found Iden staff to be resourceful, accommodating, efficient and courteous. We continue to enjoy Iden’s excellent service and have since purchased our second home with Iden."
Stephen and Alison
Stanhope Gardens
"I found your customer service very good Chris. You listened to us re what we wanted and wanted to do. And you delivered whereas all the others we went to just talked. In the future we wouldn’t hesitate to use you again."
Janet
The Oaks
"Iden has proven that they are a very good business and we are always impressed with the service I get from the team, especially Dianne. I get information requested in a speedy and efficient manner. We have 5 accounts that you control including 3 interest in advance loans which need extra effort in June to organise the annual amounts. Sarah is always very helpful, has excellent product knowledge and is a pleasure to deal with."
Dennis and Pamela
Argenton
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